Frequently Asked Questions

Use "Sign In" at the top right and sign up with your email address and a password. Membership is free; you can follow your bookings from your account.

The up-to-date list of tours and destinations is on the Tours page; each tour page shows its own programme and dates.

Whether insurance is included is written in the "Included / Not included" list on each tour page.

Choose the date and number of travellers on the tour page and follow the booking steps; you pay by card in the payment step. Some products are first confirmed with the supplier (request): when the supplier confirms, a payment link is sent to you.

The "Included / Not included" list on the tour detail page applies.

Child and infant prices follow each product’s own tariff. When you enter the number of travellers and ages, the price is calculated accordingly.

For a private programme or a group request, write to us via the contact page.

It depends on the hotel’s availability. Tell us after booking and we will pass it to the hotel; it applies if the hotel approves, and the hotel may charge extra.

The scope of a board type varies by hotel; it is shown on the hotel page.

Payment on the site is made by credit or debit card, verified on your bank’s 3D Secure screen.

The options offered for your card in the payment step apply; if no installment option is shown, the payment is taken in a single charge.

Your card is verified on your bank’s 3D Secure screen and your card details are not stored in our systems. The connection is encrypted.

For card payments the invoice is issued automatically and sent to your email address. If you need a corporate invoice, write to us with your company details.

Cancellation and refund terms vary by product and supplier. To learn the terms that apply to your booking or to request a cancellation, write to us.

Refunds are made to the card used for payment; how long it takes to appear on your card depends on your bank.

A date change depends on the product’s availability and the supplier’s terms; if there is a price difference, we will inform you before making the change.

The airline’s rules apply. We will inform you about the options the airline offers (alternative flight or refund).

You can reach us via phone (0850 840 48 00), email (info@mytravel.com.tr), WhatsApp (+905302233032) and the contact form.

You can use the same channels — phone (0850 840 48 00), email (info@mytravel.com.tr), WhatsApp (+905302233032) and the contact form. Our contact details are also written on your voucher.

You can send them via phone (0850 840 48 00), email (info@mytravel.com.tr), WhatsApp (+905302233032) and the contact form.