Frequently Asked Questions

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We offer tours to more than 50 destinations across Europe, the Far East, the Middle East, Africa and the Americas. Domestic tours such as Cappadocia and Antalya are also available. Visit our tours page for the up-to-date list.

Our international tour packages include basic travel insurance. You can also purchase premium insurance packages with extended coverage. Insurance details are stated on each tour page.

Go to the tour page you're interested in, choose dates and number of travellers, then click "Add to Cart". You can complete the booking and payment from the checkout page. The whole process is online and secure.

The inclusions of each tour are clearly stated on the tour detail page. Usually, accommodation, specified meals, transfers, guide services and museum/site entrance fees are included. Flight tickets may be priced separately in some tours.

0-2 years old infants travel free (excluding airline seat and bed). Children aged 2-12 receive 20-50% discount on tour and hotel prices. Exact discount rates are stated on the tour detail page.

We prepare private tour programmes for groups of 10+ people. For corporate trips, honeymoon tours or birthday surprises, reach us via our contact page.

Turkish guidance is standard in all our tours. English, Arabic and Farsi guidance options are also available at popular destinations. You can state your language preference during booking.

Our hotels are rated according to international standards. You can also see guest reviews and ratings on the hotel detail page. Our team personally visits and approves every hotel.

Early check-in and late check-out requests are subject to availability at the hotel. You can note it during booking and our team will try to secure approval with the hotel. Extra fees may apply.

All-inclusive packages feature breakfast, lunch and dinner as open buffet. Local beverages (alcoholic and non-alcoholic), pool and beach services and entertainment activities are generally included. Details vary by hotel.

We accept credit card (Visa, Mastercard, American Express), debit card, wire transfer/EFT and online payment methods. We offer 2-9 month installment options on credit cards.

We offer 2, 3, 6 and 9 month installment options on all credit cards. In some campaigns 12-month installments are available. Installment options are shown on the checkout page.

All payments are protected with 256-bit SSL encryption. 3D Secure verification adds an extra layer of security. Your card information is never stored in our systems. Our PCI DSS compliant infrastructure meets the highest security standards.

An e-invoice is automatically generated for all payments and sent to your email address. For a corporate invoice, enter your company details during checkout.

Cancellation 30+ days before: 100% refund. 15-29 days before: 50% refund. 7-14 days before: 25% refund. Less than 7 days: no refund. In force-majeure situations (illness, natural disaster, etc.) we make a special evaluation.

After cancellation approval, the refund process starts within 3-5 business days. Credit card refunds are reflected within 7-14 business days, bank account refunds within 3-5 business days. You are notified about the process via email.

You can request a date change at least 15 days before the tour. Subject to availability, you can switch to the same tour on a different date or an equivalent tour. Any price difference is paid or refunded.

If the cancellation is caused by the airline, you will be offered alternative flight options. If you decline the alternative, the flight ticket cost is refunded 100%. Other services in the tour package are evaluated separately.

You can reach us via phone (0850 840 48 00), email (info@mytravel.com.tr), WhatsApp (+905302233033) or the contact form.

Our 24/7 emergency support line is active throughout the tour. Your tour operator's phone number is shared with your travel information. We provide instant assistance for emergency situations.

You can reach us via the contact form by selecting "Complaint" as the topic. All complaints are evaluated within 24 hours and we get back to you. Customer satisfaction is our priority.