Holiday Themes
Frequently Asked Questions
Early check-in and late check-out requests are subject to hotel availability and may incur an additional charge. You can state your preference during booking or inquire directly with the hotel.
Our hotels offer various room types such as standard rooms, family rooms, suites, and connecting rooms. Available room types and their features are listed on the hotel details page.
Amenities offered by hotels (such as a swimming pool, spa, gym, free Wi-Fi, parking, etc.) are listed on the hotel details page under the "Amenities" or "Facilities" section.
You can modify or cancel your reservation according to the cancellation and modification policy presented to you during booking. These policies are stated on the hotel details page and in your booking confirmation. You can make changes through the "My Bookings" section on our website/app or via our customer service.
The prices shown usually include VAT. However, in some cities or countries, additional fees such as "city tax" or "tourism tax" may be requested separately at hotel check-in. Information about such potential extra charges is provided during booking or in the hotel details.
You can search by clicking the "Hotels" tab on our homepage or by entering your desired destination, dates, and number of guests in the search bar. From the results, select the hotel that suits you, click the "Book Now" button, and follow the steps to complete your reservation.
The standard check-in time at most hotels is 2:00 PM, and check-out is at 12:00 PM (noon). However, these times may vary depending on the hotel and availability. Exact information is provided on the hotel details page and in your booking confirmation.
This depends on the hotel and room rate you select. Options like "Room & Breakfast," "Half Board," "Full Board," or "All-Inclusive" are specified during the booking process.
Pet policies vary from hotel to hotel. Some hotels accept pets, while others may not or may apply additional conditions (extra fee, size limit, etc.). This information is available on the hotel details page.
You can communicate your special requests by writing them in the "Notes" or "Special Requests" section during booking or by contacting our customer service after booking. Fulfillment of requests is subject to hotel availability.