Bad Experience

We have stayed for one night on 29th July 2019, the room view was great and booked for four persons, we paid TL700, after payment and receiving the key we found a leakage on the bathroom, no hot or warm water, the water was very cold. We informed them at the same time and went out as they have another key for all rooms, we came back at 10 pm and found the situation was the same. I went down again and understand that they have an idea about this issue but ignoring that, the staff was not a decision-maker to resolve this issue, we just slept this night without any service. In the morning they gave us a piece of paper to take our breakfast at the restaurant in a different place, we went there and refused to allow us to take our breakfast, we went back to the reception and the hotel manager came with us and talk to them then allowed as to take the very simple breakfast. it was a very bad experience with this hotel.

Location and view, bad rooms and staff

Location and view are perfect, breakfast is average, staff isnt trained well, most of them are tough and rude, room doors and windows aren’t good, you cant close them totally, in winter u must get ill ,heating system is closed in the morning, so suddenly while you are sleeping the heater get closed, ill again