Pegasus Ticket Refund and Change Rules Explained

The short answer to what the Pegasus ticket refund and change rules are is: it depends. It depends on how much time remains before departure and on the ticket type. For tickets bought online or via the app, free changes are allowed within a short window after booking. If you purchased the Free Cancellation Right, you can make changes up until 12 hours before the flight. Promotional tickets have no fare refund.

In brief

• The free-change window starts at the moment of booking: 24 hours, 60 minutes, or 30 minutes depending on how close departure is.
• The Free Cancellation Right can only be purchased with the Super Eco, Eco, or Advantage Package, and can be used up until 12 hours before the flight.
• Promotional tickets only receive a tax refund; the installment fee is charged in all cases.
• For weather-related cancellations, a full fare refund can be requested up until the ticket's final validity date.

The core of the rule: three time windows

At Pegasus, the right to free change and cancellation is divided into three separate windows depending on how much time remains before the flight. The common condition is this: the ticket must have been purchased from flypgs.com or the mobile app. The time period starts not from the flight time but from the moment of booking.

• If more than 72 hours remain before departure: changes or cancellations made within 24 hours of booking incur no processing fee and 100% of the payment is refunded.
• If between 24 and 72 hours remain before departure: under the same condition, the free-processing window is 60 minutes from the moment of booking.
• If 24 hours or less remain before departure: the free-processing window is 30 minutes from the moment of booking.

For transactions made after the window closes, the processing fee in the General Rules applies. Check your ticket's rules section for the amount of this fee. If you are buying a ticket close to the flight date, remember that the window narrows to as little as 30 minutes. If you are unsure about dates, double-check passenger information and times before completing payment.

Free Cancellation Right: what it provides, where to get it

The Free Cancellation Right is an additional service that can be purchased. If you have purchased this right, you can make flexible changes and cancellations to your ticket up until 12 hours before the flight, without paying the processing fee set out in the General Rules.

Scope and pricing

The right can only be purchased with the Super Eco, Eco, or Advantage Package options. For a one-way ticket per person, excluding promotional fares, prices start at 149.99 TL for domestic flights, 5.99 Euros for Cyprus flights, and 12.99 Euros for international flights. These are starting amounts; you will see the current amount on the booking screen.

When should you consider it?

For trips where plans are not yet finalized, journeys pending a visa result, and flights where your work schedule may change, this right may be worthwhile. If your plan is certain and dates are fixed, paying the extra fee may be unnecessary. Check the booking screen or your airline's current rule to see when and at which step the right can be added. Check whether the package you have chosen is eligible for the right before deciding.

Changes made less than 12 hours before departure, fare differences, and installments

The Free Cancellation Right has a time limit: it can be used up until 12 hours before the flight. If a change is made less than 12 hours before the flight, the Ticket Change and Cancellation Rules apply: article 5.6 for domestic and TRNC flights, article 5.7 for international flights. In this case, the Free Cancellation Right is redefined for the newly changed flight. Read the fees in these articles before proceeding with the transaction.

If the new ticket is cheaper

If, in a change made using the Free Cancellation Right, the new ticket is cheaper than the original ticket, the price difference is not refunded. If you intend to switch to a cheaper flight, keep in mind that you will not get the difference back.

Installment payment

For tickets purchased with installment payment, the installment fee charged is applied in all cases upon change or cancellation. This means that even if you cancel within the free window, this item may not be returned to you. Be sure to read the refund summary shown on screen before completing the transaction; the amounts become clear there. If you do not know how the payment method affects the outcome, check your ticket's rules before confirming the transaction.

Exceptions and common mistakes

Three situations outside the general rule directly affect your money.

Weather-related disruption

For a flight cancelled due to weather disruption and any Pegasus flight connecting to or from it on the same day, a full fare refund can be requested up until the ticket's final validity date. Know this right before rushing to buy a new ticket.

Promotional tickets

Promotional tickets do not receive a fare refund; only a tax refund is possible. If your plan is not certain, consider this restriction before buying a promotional ticket.

Open tickets

Open tickets cannot be transferred, and name changes cannot be made on open tickets. Do not consider giving it to someone else.

Common mistakes

• Overlooking that the free window runs from the moment of booking, not from the flight time.
• Not realizing that the installment fee will be charged.
• Buying an international ticket before visa approval arrives. For the possibility of rejection, check out the article what to do after a visa refusal and consider a flexible ticket option.
• Making a transaction in case of delay or cancellation without checking your airline's current rule.

Step by step: how to cancel or change your ticket

Before starting the process, you should have your reservation code and passenger surname ready. Proceed in order:

1. Determine the booking time. The time on the confirmation email is the start of the free window.
2. Calculate the time remaining before departure. More than 72 hours, between 24 and 72 hours, or less than 24 hours; your window is accordingly 24 hours, 60 minutes, or 30 minutes.
3. Check the ticket channel. The free rule applies to tickets purchased from the Pegasus website or mobile app. If you bought it through another channel, check that channel's conditions.
4. Check whether you have the Free Cancellation Right. If you have it and more than 12 hours remain before the flight, you can proceed without paying the processing fee.
5. Go to your reservation and open the cancellation or change option. Read the refund or difference summary on screen.
6. Before confirming, check the installment fee, fare difference, and the conditions of the new flight.
7. Keep the confirmation message. It may be needed during the refund process.

If you are looking for a new flight, you can compare options on the flight ticket search page.

Checklist before you travel

Before purchasing your ticket and before making a transaction, answer these questions:

• Is my ticket a promotional one? If so, do not expect a fare refund; only a tax refund is possible.
• Did I buy my ticket from flypgs.com or the mobile app?
• How much time has passed since my booking moment? Am I within the 24-hour, 60-minute, or 30-minute window depending on time remaining before departure?
• Is my package choice Super Eco, Eco, or Advantage? Was the Free Cancellation Right able to be added?
• Is less than 12 hours left before the flight? If so, article 5.6 or 5.7 applies.
• If I chose installments, I know that the installment fee will be charged.
• If I bought an open ticket, I know that I cannot make a name change and cannot transfer it.
• I know that in case of a weather-related cancellation, I can request a full fare refund up until the final validity date.
• If I am traveling internationally, are my visa and other documents ready? If you will be renting a car abroad, plan your international driving license application early as well.

If there is an item on this list whose answer you do not know, check your airline's current rule.

Frequently asked questions

Can I cancel my Pegasus ticket for free?

Yes, conditionally. If the ticket was purchased from the Pegasus website or mobile app and more than 72 hours remain before departure, free cancellation and a 100% refund are possible within 24 hours of booking. If you purchased the Free Cancellation Right, you will not pay a processing fee up until 12 hours before the flight.

If less than 24 hours remain before departure, how long is the free cancellation window?

If 24 hours or less remain before departure, the free change or cancellation window is 30 minutes from the moment of booking. If between 24 and 72 hours remain before departure, this window is 60 minutes. If you miss the window, the processing fee stated in your ticket's rules applies.

Is the money for a promotional ticket refunded?

No. Promotional tickets do not receive a fare refund; only a tax refund is possible. If your plan is not certain, keep this restriction in mind before buying a promotional ticket.

In which packages can the Pegasus Free Cancellation Right be purchased?

The right can only be purchased with the Super Eco, Eco, or Advantage Package options. For a one-way ticket per person, excluding promotional fares, it starts at 149.99 TL for domestic flights, 5.99 Euros for Cyprus flights, and 12.99 Euros for international flights. You will see the current amount on the booking screen.

What happens if a flight is cancelled due to weather disruption?

For a flight cancelled due to weather disruption and any Pegasus flight connecting to or from it on the same day, a full fare refund can be requested up until the ticket's final validity date. Submit your application before the ticket's validity period expires.

If I bought my ticket with installment payment, will the installment fee be refunded upon cancellation?

As a general rule, no. For tickets purchased with installment payment, the installment fee charged is applied in all cases upon change or cancellation. Read the refund summary shown on screen before confirming the transaction.

Can a name change be made on an open ticket?

No. Open tickets cannot be transferred, and name changes cannot be made on open tickets. The passenger's name must be entered correctly when purchasing the ticket.

Sources

• Free Ticket Cancellation and Full Refund Option — flypgs.com
• Free Cancellation Right — flypgs.com
• Free Cancellation Right — flypgs.com
• Frequently Asked Questions — flypgs.com
• Help Center — flypgs.com